Job Location: Bengaluru – Hybrid
Job Type: Full-Time
Working Hours: ~9 hours shift (flexible), 24x5 Weekdays, On-call on Weekends
Experience: 0–1 Year (Internship/Project Experience)
Qualification: Degree or equivalent from a recognized academic institution

Associate Support Engineer is responsible for providing first level support for Precisely products to its customers.
It is a customer-facing role requiring passion for serving customers, troubleshooting, and finding solutions.

Receive calls/emails from English-speaking customers/partners about technical issues, open support cases, and update tracking system consistently.
Take ownership of inquiries, gather diagnostic info, follow up with customers/partners under SLAs.
Escalate internally when needed and follow through on commitments with proper severity-based escalation paths.
Keep customers/partners informed of resolution status professionally (verbal & written).
Provide detailed steps taken to resolve incidents.
Assist internal teams (pre-sales, services engineers) with demos, installations, and upgrades remotely.
Interface with development staff to test and resolve issues, and with Product Management for enhancement requests.
Write FAQs, document solutions, and knowledgebase items; review documentation before publication.
Collaborate with support teams across EMEA, APAC, USA, and wider Precisely family.
Develop new technical skills within the company’s community.
Expand knowledge to support additional Precisely products/technologies.
Comfortable working any shift (including night shifts) as per business need.
Perform other assigned duties.

Degree or equivalent from a recognized academic institution.
Computer savvy, proficient in using laptops/desktops.
Able to perform essential job duties satisfactorily (reasonable accommodations available for disabilities).
0–1 year internship/project experience in relevant technologies.
Self-learning abilities with self-study, e-learning, and hands-on training.
Strong communication skills in English.
Customer-centric mindset with a service-oriented attitude.
Good troubleshooting skills to analyze, find root cause, and resolve technical issues.
Professional ethics and values aligned with Precisely.
Technical knowledge in one or more of the following:

Coding knowledge: Java, C, C++, C#, Python (essential).
Networking and security knowledge (preferred for product support).
Knowledge/experience with Sterling B2B Integrator or Sterling File Gateway (good to have).

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Precisely Off Campus Drive 2025 – Hiring Associate Support Engineer | 4-8 LPA