Currently pursuing a degree in Business, Information Systems, Computer Science, or a related field.
Strong analytical and problem-solving skills.
Familiarity with tools such as Excel, Power BI, or low-code/no-code platforms (e.g., Power Apps, or similar).
Basic understanding of databases, APIs, or scripting (e.g., Python, SQL) is a plus.
Excellent communication skills and ability to translate technical ideas into business value.
Self-starter with a passion for improving processes and delivering impact.

Assist in the management and integrity of customer data, ensuring accuracy across systems.
Support the renewals process by tracking key dates, preparing reports, and coordinating with internal teams.
Document standard operating procedures (SOPs) and customer lifecycle workflows.
Analyze current CSM processes to identify bottlenecks and automation opportunities.
Design and prototype a lightweight internal tool (e.g., using Excel, Power Apps, or low-code platforms) to support a specific CSM process such as renewals tracking, customer health scoring, risk management or onboarding workflows.
Collaborate cross-functionally with Sales, Support, Product, and Operations teams to gather insights and align on best practices.
Lead a capstone project to develop a presentation with recommendations for process automation and operational efficiency, including a demo of the proposed tool or process.

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Quadient is hiring for Customer Success Management Data Analyst | Remote | $15.38-$23.08 Per Hour