Infoane Technologies Walk-in Drive 2024: Trainee Software Engineer | 20 April 2024

WALK-IN DRIVE AT 5PAISA CAPITAL – CUSTOMER CARE EXECUTIVE RESPONSIBILITIES Details :

• Customer Inquiries: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Address questions about products, services, accounts, and policies.
• Issue Resolution: Identify and resolve customer issues, complaints, or problems to their satisfaction. This may involve troubleshooting technical issues, processing returns or refunds, or escalating complex issues to higher levels of support.
• Customer Support: Provide empathetic and patient support to customers, acknowledging their concerns and demonstrating a commitment to resolving them. Ensure that customers feel valued and understood throughout their interactions.
• Documentation: Maintain accurate records of customer interactions, inquiries, and issues. Proper documentation is crucial for tracking trends, improving processes, and ensuring follow-up on unresolved matters.
• Feedback and Improvement: Collect customer feedback and communicate it to the appropriate departments within the organization. Use customer insights to identify areas for improvement in products, services, or customer care processes.

Walk-in Drive at 5Paisa Capital – Digital Relationship Manager Responsibilities

• Achieve the set target of revenue through online selling of financial products from the mapped set of customers/leads generated through digital campaigns.
• Build the client relationship for understanding the future investment requirement of the client and offer appropriate financial solutions as per client needs.
• Achieve the monthly assigned revenue targets through effective cross sales generating income through selling of financial products.
• Strictly adherence to internal control policies and ensure that the organizations activities are carried out in accordance with all regulatory, legal, and governmental regulations.
• Efficiently handling the customer queries and provides superior experience.

Walk-in Drive at 5Paisa Capital -Skills Required

• Effective Communication: Strong communication skills, both verbal and written, are crucial. Customer Care Executives need to convey information clearly and empathetically, ensuring customers understand solutions or responses.
• Empathy and Patience: The ability to empathize with customers’ concerns and demonstrate patience, especially when dealing with frustrated or upset individuals, is essential for building rapport and resolving issues effectively.
• Problem-Solving: Strong problem-solving skills are vital for identifying and addressing customer issues or complaints. Executives should be resourceful and capable of finding solutions quickly.
• Active Listening: Active listening skills enable Customer Care Executives to fully understand customers’ needs and concerns. It helps in addressing the root of the problem and providing tailored solutions.
• Product Knowledge: A good understanding of the company’s products, services, policies, and procedures is important. Executives should be knowledgeable enough to answer customer questions accurately and provide guidance on using products or services effectively.

HOW TO APPLY FOR THE Walk-in Drive at 5Paisa Capital ?

To apply for the Walk-in Drive at 5Paisa Capital Candidate need to walk in to the Venue that is given below.

FOR Ahmedabad LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Role :	Digital Relationship Manager
Experience	0 – 5 years
Contact	Hemangi Chauhan ( 7208852470 )
Date :	25th September – 4th October
Time :	10.00 AM – 2.00 PM
Address :	5paisa Capital Limited, 4th Floor, High Street I Building, Above Alpa Bazaar, Opp. Thakurbhai Desai Hall, Law Garden Ahmedabad – 380006

FOR Thane LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Role :	Customer Care Executive
Experience	0 – 3 years
Contact	Devika Jagtap ( 8976794506 )
Date :	25th September – 4th October
Time :	10.00 AM – 4.00 PM
Address :	IIFL House, 5paisa Capital, 1st floor, Sun Infotech Park, Road No. 16V, Plot No. B-23, MIDC, Wagle Estate Road, Industrial Area, Thane, Maharashtra – 400604