Infoane Technologies Walk-in Drive 2024: Trainee Software Engineer | 20 April 2024

WALK-IN DRIVE AT ALLSEC TECHNOLOGIES – CUSTOMER CARE EXECUTIVE RESPONSIBILITIES

• Responding to Customer Inquiries: Customer Support Executives are responsible for promptly and effectively addressing customer queries, concerns, and requests via various communication channels, such as phone, email, chat, or social media.
• Providing Product or Service Information: They should have a deep understanding of the company’s products or services and be able to provide accurate information to customers, assisting them in making informed decisions.
• Resolving Issues: When customers encounter problems or complaints, Customer Support Executives work to resolve these issues efficiently and to the customer’s satisfaction, often by troubleshooting technical issues or coordinating with other departments.
• Maintaining Records: Keeping detailed records of customer interactions, including inquiries, complaints, and resolutions, is crucial for tracking trends, improving processes, and ensuring compliance with company policies.
• Offering Exceptional Customer Service: Beyond addressing specific issues, Customer Support Executives are expected to deliver a positive customer experience by being courteous, patient, and empathetic. They should strive to exceed customer expectations and build brand loyalty.

Walk-in Drive at Allsec Technologies -Skills Required

• Communication Skills: Effective verbal and written communication skills are paramount. Customer Support Executives must convey information clearly and empathetically, listen actively to customer concerns, and adapt their communication style to suit various customer personalities and situations.
• Problem-Solving Abilities: Being able to analyze customer issues, identify root causes, and devise solutions is crucial. Customer Support Executives should have strong critical thinking skills to address a wide range of customer concerns effectively.
• Empathy and Patience: Demonstrating empathy towards customers and displaying patience, especially in challenging situations, helps build trust and rapport. These qualities are essential for diffusing tensions and resolving issues amicably.
• Product Knowledge: A deep understanding of the company’s products or services is vital. Customer Support Executives should be knowledgeable enough to answer inquiries accurately and offer insights into how products or services can meet customer needs.
• Time Management and Multitasking: Customer Support Executives often handle multiple inquiries simultaneously. Effective time management and multitasking skills are essential to prioritize tasks, manage workloads, and provide timely responses to customers without compromising quality.

HOW TO APPLY FOR THE Walk-in Drive at Allsec Technologies ?

To apply for the Walk-in Drive at Allsec Technologies Candidate need to walk in to the Venue that is given below.

FOR NOIDA LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Role :	Customer Care Executive
Experience	0 – 1 years
Contact	Madan Mohan thakur ( 09971330530 )
Date :	16th October – 23 October ,
Time :	9.30 AM – 5.30 PM
Address :	Allsec Technology Ltd. A-35 ,36 Sector 16 Noida Gautam Buddha Nagar 201301

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Role :	Customer Care Executive For voice process
Experience	0 – 1 years
Contact	Kiran Kumar K ( 9014726808 )
Date :	12th October – 21st October ,
Time :	10.00 AM – 4.00 PM
Address :	Leo complex 6th floor Residency cross road, Mg Road, Bangalore