Infoane Technologies Walk-in Drive 2024: Trainee Software Engineer | 20 April 2024

WALK-IN DRIVE AT BANKBAZAAR –VOICE PROCESS-RESPONSIBILITIES :

• Customer Support: Assist customers by addressing their inquiries, concerns, and requests via phone calls. Provide accurate and timely information to help resolve issues or answer questions.
• Inbound Calls: Handle incoming calls from customers seeking assistance. Listen actively to understand their needs and provide appropriate solutions or guidance.
• Outbound Calls: Make outbound calls to customers for various purposes, such as follow-ups, updates, surveys, or promotions. Maintain a professional and friendly demeanor during outbound interactions.
• Issue Resolution: Identify customer issues, troubleshoot problems, and work towards finding effective solutions. Escalate complex issues to higher-level support teams when necessary.
• Product Information: Provide detailed information about products or services to customers, helping them make informed decisions or resolve queries related to offerings.
• Order Processing: Assist customers with placing orders, verifying order details, and ensuring a smooth order processing experience.

Walk-in Drive at Bankbazaar -Skills Required

• Communication Skills: Strong verbal communication skills are essential for effectively conveying information, understanding customer inquiries, and providing clear explanations.
• Active Listening: The ability to listen attentively to customers, understand their concerns, and ask relevant follow-up questions is crucial for addressing their needs accurately.
• Empathy: Show empathy and understanding towards customers’ situations, demonstrating that you genuinely care about their concerns.
• Problem-Solving: Quickly analyze customer issues, identify the root cause of problems, and provide appropriate solutions or guidance.
• Patience: Maintain a patient and calm demeanor, especially when dealing with frustrated or upset customers.

HOW TO APPLY FOR THE Walk-in Drive at Bankbazaar INTERVIEW?

To apply for the Bankbazaar walk -in Interview Candidate need to walk in to the Venue that is given below.