Infoane Technologies Walk-in Drive 2024: Trainee Software Engineer | 20 April 2024

Job Description :

• Guide customer according to solution trees and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.). If not successful inform customer about next steps.
• Provide detailed information on all performed activities to next appropriate level according to process definition. If incident is solved log all required debriefing information in the ticket according to process definition (incl. usage of service coder). In dedicated cases enter debriefing information from field services.
• If necessary, cancel a customer incident at customer’s request or update the information in the ticket and answer on customer enquiries regarding status of request processing (e. g. Engineer Time of Arrival).
• Ensure high levels of customer satisfaction with individual calls.
• In dedicated cases provide briefing information to appropriate third-party provider.

Walk-in Drive at Diebold Nixdorf -Skills Required

• Good technical knowledge in supported customer specific Hardware, SW environment and Customer support
• Knowledge of customer service principles and practices.
• PC literacy, especially usage of Microsoft Office package.
• BPO Industry Knowledge preferred.
• Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone.

HOW TO APPLY FOR THE Walk-in Drive at Diebold Nixdorf INTERVIEW?

To apply for the Diebold Nixdorf (Walk in) Interview Candidate need to walk in to the Venue that is given below.

FOR Hyderabad LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW

Role	Voice Process Technical/ Non Technical
Experience	0-5 years
Contact no.	N/A
Date	14th- 18th August
Time	10:00 AM – 4:00 PM
walk-in Address:	9th Floor, Vega Building, The V-Ascendas IT Park, Plot No 17, Software, Units Layout, HITEC City, Inorbit Mall Road, D Block, Madhapur, Hyderabad, Telangana 500081.