Infoane Technologies Walk-in Drive 2024: Trainee Software Engineer | 20 April 2024

EQ WALK IN Drive – Roles & Responsibilities For International Voice process

• Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards,
• Contribute to the completion of the teams workload,
• Undertake duties at a similar level as required,
• Always to undertake the duties of this role in accordance with the requirements of the company’s Regulators,
• Ensure that all work is undertaken within the quality system,
• Ensure that work and ethics comply with all security arrangements both physical and information.

EQ WALK IN Drive – Skills Required For International Voice process

• Excellent verbal communication skills with fluency in the English language for effective customer interactions.
• Active listening abilities to understand customer needs and address inquiries or concerns.
• Strong customer service orientation and problem-solving skills to provide satisfactory resolutions.
• Cultural awareness and sensitivity to engage with customers from diverse backgrounds.
• Ability to work in a fast-paced environment and handle high call volumes while maintaining quality and efficiency.
• Proficiency in using computer systems, software, and call center technology for data entry and customer management.
• Flexibility in work schedules to accommodate different time zones and meet the demands of international customers.

FOR CHENNAI LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW