Infoane Technologies Walk-in Drive 2024: Trainee Software Engineer | 20 April 2024

Walk-in Drive at Home Credit – Voice Process Responsibilities :

• Customer Support: Handling incoming calls from customers and providing prompt and courteous assistance to address their queries, concerns, or issues.
• Inquiry Resolution: Investigating customer inquiries, understanding their needs, and providing accurate and relevant information or solutions.
• Order Processing: Assisting customers with placing orders, verifying order details, and coordinating with relevant departments for order fulfillment.
• Complaint Handling: Listening to customer complaints or feedback, empathizing with their concerns, and working to find satisfactory resolutions.
• Technical Support: Providing technical assistance to customers who encounter issues with products or services, troubleshooting problems, and guiding them through problem-solving steps.

Walk-in Drive at Home Credit-Skills Required

• Communication Skills: Strong verbal communication skills are essential for conveying information clearly and effectively to customers while maintaining a professional and courteous tone.
• Active Listening: The ability to actively listen to customers, understand their needs, and demonstrate empathy to build rapport and trust.
• Problem-Solving: Being able to analyze customer inquiries or issues and provide appropriate solutions or escalate them to the appropriate department for resolution.
• Product Knowledge: Having a comprehensive understanding of the company’s products or services to address customer inquiries accurately and confidently.
• Customer Focus: Prioritizing customer needs and providing a positive customer experience throughout the interaction.
• Patience: Remaining patient and composed, even when dealing with difficult or upset customers.

FOR BANGALORE LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW