Infoane Technologies Walk-in Drive 2024: Trainee Software Engineer | 20 April 2024

WALK-IN DRIVE AT KOCHAR TECH – CUSTOMER SERVICE RESPONSIBILITIES Details :

• Assisting Customers: The primary responsibility is to assist customers with their inquiries, concerns, or issues. This includes providing information about products or services, troubleshooting problems, and offering solutions.
• Problem Resolution: Customer service representatives are tasked with resolving customer issues efficiently and effectively. This may involve investigating problems, coordinating with other departments, and following up to ensure the issue is resolved to the customer’s satisfaction.
• Communication: Excellent communication skills are essential. Customer service reps must communicate clearly and empathetically, both verbally and in writing, to provide a positive customer experience.
• Product Knowledge: They need a deep understanding of the company’s products or services to answer customer questions accurately and recommend appropriate solutions. Continuous training and product updates are often part of this responsibility.
• Maintaining Records: Customer service representatives often need to keep records of customer interactions, issues, and resolutions. This information can be valuable for improving service quality and for future reference.

Walk-in Drive at Kochar Tech -Skills Required

• Communication Skills: Clear and empathetic communication is paramount. Customer service professionals need to listen actively to customers, ask relevant questions, and provide concise and helpful responses, whether in person, over the phone, or in writing.
• Empathy and Patience: The ability to understand and relate to customers’ feelings and concerns is crucial. Patience is vital when dealing with frustrated or upset customers, allowing for calm and respectful interactions.
• Problem-Solving: Customer service often involves resolving issues and finding solutions. Being able to identify problems, analyze information, and develop effective solutions quickly is a valuable skill.
• Product Knowledge: Comprehensive knowledge of the company’s products or services enables customer service representatives to answer inquiries accurately and recommend appropriate solutions or alternatives.
• Time Management: Efficiently managing time and prioritizing tasks ensures that customer requests are handled promptly and that service levels are met consistently.

HOW TO APPLY FOR THE Walk-in Drive at Kochar Tech INTERVIEW?

To apply for the Kochar Tech walk -in Interview Candidate need to walk in to the Venue that is given below.

FOR Gurgaon LOCATION INTERESTED CANDIDATES CAN WALK-IN DIRECTLY TO THE BELOW VENUE FOR INTERVIEW