Tech Mahindra Walk-in Drive 2024 for international customer support || Voice Process | 13 August 2024

Hiring Closed

ðŸ’¸ 2.5-3 Lacs P.A.

ðŸ’¼ international customer support || Voice Process

ðŸŽ“ Any degree

📅 Full Time

ðŸš€ Pune

ðŸ•“ Posted On 13 August

Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
Listen actively to customer needs, concerns, and feedback, and respond appropriately.
Accurately document customer interactions and update records in the CRM system.
Collaborate with team members and other departments to resolve complex issues.

In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
Experience resolving customer issues in billing
Demonstrated communication skills
Clarity in thought process (Able to articulate his/ her thoughts)
Ability to handle tough situations with customers
Strong ability to multitask and take fast decisions independently
Willing to work in a 24*7 environment (Rotational shifts/5 Days a week)
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries

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