Alter Domus Off Campus Drive 2025 Hiring Freshers For Application Support Engineer Associate Role

About Us

As a world-leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, with more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different — in what we do, in how we work, and most importantly, in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with anyone, and where you’ll be supported along whichever path you choose to take.

Your Profile

Fresh graduates with 0–1 year of experience are encouraged to apply.
Basic knowledge of application support and related tools is a plus.
Fluency in English is required.
Strong problem-solving and analytical skills are desirable.
Good communication and interpersonal skills to collaborate effectively with team members and stakeholders.
Ability to manage multiple tasks and prioritize effectively is appreciated.
Self-motivated team player with a willingness to learn.
Capable of working independently when required.
Familiarity with the alternative investment industry is a bonus.
Availability to work in APC/EMEA shift.
Basic SQL knowledge is preferred.

Role & Responsibilities

Respond to customer requests through phone, Service Desk queues, and emails, ensuring timely and effective communication.
Review incoming tickets in ServiceNow and provide detailed resolutions to users.
Act as the main point of contact for application support, resolving Level 1 issues and select Level 2 challenges, including remote troubleshooting.
Research and resolve technical issues, offering IT break/fix solutions or escalating issues to the appropriate team when necessary.
Create and manage user accounts for Fund Services applications, ensuring proper access control based on roles and responsibilities.
Define and oversee user roles and permissions to ensure compliance with internal policies.
Analyse system logs to identify, troubleshoot, and resolve issues effectively.
Collaborate with business departments to gather and analyse requirements for system enhancements.
Develop and update support processes to improve efficiency and effectiveness across applications.
Follow the established escalation matrix for timely resolution of critical issues.
Acquire knowledge from the team and become a key contributor to a collaborative and supportive work environment.
Maintain a strong customer-oriented attitude that prioritizes putting customers first.

What We Offer

We are committed to supporting your development, advancing your career, and providing benefits that truly matter to you.

Our industry-leading Alter Domus Academy offers six learning zones designed for every stage of your career — with resources tailored to your ambitions and enhanced through LinkedIn Learning.

How to Apply for Alter Domus Off Campus Drive 2025 :

Apply Alter Domus : Apply Here

Alter Domus Off Campus Drive 2025 Hiring Freshers For Application Support Engineer Associate Role | 4-6 LPA