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Freshworks Off Campus Drive 2025 Hiring For Graduate Trainee Role | CTC: 4.5-6 LPA

Freshworks Off Campus Drive 2025 Hiring For Graduate Trainee Role | CTC: 4.5-6 LPA

Actively Hiring
💸 4.5-6 LPA
💼 Graduate Trainee
🎓 fresh graduates
📅 Off Campus
🚀 Chennai
🕓 Posted on 03 May/2025

Freshworks Off Campus Drive 2025 Hiring For Graduate Trainee Role | CTC: 4.5-6 LPA :

Job Description

  • The Customer Support team at Freshworks simplifies work for customers by troubleshooting issues, answering product-related queries, and ensuring a smooth user experience.
  • Ideal for individuals who enjoy problem-solving, helping others, and learning continuously.

What You Will Do

  • Resolve customer queries, reproduce issues, and work with internal teams to deliver timely solutions.
  • Provide support via email, phone, and chat to ensure high-quality assistance.
  • Collaborate with engineering and product teams to escalate and solve complex problems.
  • Identify and address common customer challenges to enhance the support experience.
  • Maintain high customer satisfaction through professionalism, empathy, and accountability.

Qualifications

  • Open to fresh graduates from the 2025 batch interested in customer-facing roles in a fast-growing product company.

What We Look For

  • Strong verbal and written communication skills.
  • Empathy and a customer-first attitude.
  • Curiosity and willingness to learn new tools and technologies.
  • Organized and able to thrive in a fast-paced environment.
  • Flexible to work rotational shifts based on business needs (mandatory).
  • Internship experience in B2B/product companies or prior customer support experience (preferred but not mandatory).
  • No standing arrears.

Additional Information

  • Shortlisted candidates will be invited to complete a screening assignment within one week.
  • Two in-person recruitment events will be held in Chennai over two Saturdays — shortlisted candidates must attend one.
  • The role is based in Chennai and requires working from the office 5 days a week.

How to Apply for Freshworks Off Campus Drive 2025 :

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