Movate Technologies Walk-in Drive 2025: Technical Support Engineers

Degree Certificate (Any discipline) with good written and verbal communication skills.
0-1 years of customer service experience.
Excellent communication and ability to hold professional conversations.
Basic troubleshooting skills and ability to comprehend issues.
Ability to learn new products and technologies quickly.
Strong customer service, multitasking, and documentation skills.
Ability to adapt to changing priorities as per business requirements.
Basic knowledge of IT systems.

Communication & Customer Handling: Strong communication skills, ability to engage in conversations, comprehend issues, and provide professional support. Excellent multitasking and documentation skills.
Technical & Analytical Skills: Basic troubleshooting, IT systems knowledge, and ability to resolve technical issues effectively. Good analytical and cognitive abilities.
Adaptability & Learning: Quick learner, adaptable to new technologies and changing business needs.

Provide remote assistance to users via Chat, Phone, and Email.
Troubleshoot and resolve technical and service issues remotely.
Perform tasks according to standardized policies using basic analytical and problem-solving skills.

Support across major operating systems – Chrome OS, Mac OS, Windows, Linux using basic troubleshooting techniques.
Follow documented procedures and escalate issues when necessary.
Deliver support for G Suite applications including installation and basic usage.
Escalate unresolved issues to SMEs/Leads when required.
Employ advanced troubleshooting methods for effective problem resolution.
Assist users with access and account-related issues per guidelines and policies.
Participate in technical training sessions regularly to stay updated on latest tools and processes.
Leverage knowledge base (KB) resources to enhance resolution accuracy.
Identify recurring or unique issues and provide feedback for process improvement.
Communicate solutions effectively to non-technical users in a simple and clear manner.

Apply Movate-Technologies : Apply Here

Movate Technologies Walk-in Drive 2025: Technical Support Engineers | 13 September 2025