Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product.
Provide Omnichannel support over chat, email, phone, and social media.
Help fix any bugs that crop up in the product and contribute to the feature documentation.
Work with our development team and suggest updates and features to continuously improve the customer experience.
Ensure speedy resolution of customer issues while maintaining high customer satisfaction.
Participate in the product planning process to ensure that features requested by customers are prioritized and implemented.
Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company.
Flexibility of working in shifts.

B.Tech / BE Graduates only.
Extremely passionate about technology - and can't live without your smartphone!
Well-versed with, and highly interested in, Internet and mobile communication.
A natural inclination to being curious, someone who is research-driven with strong internet researching skills.
Good to have front-end coding skills (Javascript) for customizing our Help Center and an understanding of APIs and webhooks.
Excellent written skills with the ability to explain concepts through clear and accurate writing.
Strong interpersonal and explanation skills.
Team player who values team success over individual achievement.
Ability to complete large volumes of work quickly and independently with high drive, initiative, and self-motivation.
Enjoys working in a fast-paced and dynamic environment full of young, overachieving tech enthusiasts.
Flexible working in shifts including night shifts.

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Titan Off Campus Drive 2025 Hiring Product Support Engineer Role | 3-6 LPA